Website not responding | Traceroute command

Sometimes very strange behavior you might have observed when you have requested a website on the web browser, but the requested URL or website not responded from the server. Instead, it throws an error saying that “This web page is not available.” In this case, the very first thing you would like to do is to check for the internet connectivity and see whether the internet is working fine or not. You would also check other websites and see that all websites requested are displayed on the browser successfully except the one which failed. It may happen that other websites rendered on web browser successfully and except some websites.

Troubleshooting tip for website not responding | Traceroute command:

A similar issue was observed on my website a few days ago. The website was not responded from the hosted server. I double-checked the internet connection, which was fine. It rendered all other websites requested on the web browser. There must be some breakdown in the website routing path that needed to be investigated. In this article, learn the troubleshooting tip for the website is not responding to related problems.

Platform: Windows

What is the use of Traceroute command?

The Traceroute command is used to troubleshoot this problem. The Traceroute is a command which can show you the path a packet of information takes from your computer to one you specify. It will list all the routers it passes through until it reaches its destination. In addition to this, it will tell you how long each HOP from router to router takes. The Traceroute command is handy during the initial investigation to determine the network breakdown. The Traceroute command locates the exact HOP where the IP packet sent is stopped. It stops traverse further due to the network failure. Below are the steps I followed to identify the networkbreakdownn using the Traceroute command.

In Windows, Open the Command Prompt by selecting Start -> Programs -> Accessories -> Command Prompt.

On the command prompt, enter the tracert followed by space and then enter the domain name (web site name).
In my test, I entered tracert

Once the command is executed, you can see the trace with a list of HOPs one by one when the IP packet is transferred from one HOP to another. The traceroute is limited to 30 hops. It means that any website should reach the hosted server within 30 hops. The output of the Traceroute command contains the list of HOPs involved in the journey from the source machine to the destination server. The output trace has the HOP number, three duration in milliseconds, the domain name of HOP, and its IP address.

Troubleshooting tip for website not responding problem

Lets, analyze the trace:
The very first column shows the HOP number.
The HOP 1 contains trace details about your computer from where you requested the URL.
The HOP 2 to 13, the packet traversed without any problem.
It encountered the network breakdown at the HOP 14 and unable to reach the webserver from this HOP.
Finally, from the HOP 14 to 30, you can see the actual error “Request timed out,” which means a network break down and the server is unreachable.


Finding the solution is depending on the type of error message we received from the Traceroute command. In our example, we received a “Request timed out” error in the middle of the HOP, and the IP packet is successfully delivered from your location or system. In this case, the issue must be rectified and resolved by your internet service provider (ISP). Sometimes, this kind of issue will be there for few minutes and automatically determined by your ISP. In my case, the problem resolved itself after 50 minutes from my ISP. If your website did not respond even after waiting 2 hours, you can contact your ISP and raise your complaint.

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If you have any questions, please feel free to share your questions or comments on the comment box below.

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